Last updated: August 29, 2025
Mongoo LLC (“Mongoo,” “we,” “our,” or “us”) connects consumers with local vendors, restaurants, and delivery partners through our mobile application, website, and related services (collectively, the “Services”).
This Privacy Policy (“Policy”) describes how we collect, process, retain, and disclose your personal information when you use our Services.
This Policy applies to consumers of Mongoo. Separate notices may apply to vendors, delivery partners, and other business partners.
Personal Information is any information that identifies, relates to, or could reasonably be linked with you. We may collect the following categories:
Contact Information: Name, delivery and billing addresses, phone number, and email address.
Account & Profile Information: Username, password, preferences, profile photo, notification settings.
Communications: Content of messages between you and drivers/vendors, customer support inquiries, call/SMS/chat logs, and outcomes.
Content You Share: Reviews, ratings, photos, or other content you submit.
Payment Information: Credit/debit card details (processed securely by third-party providers; Mongoo does not store full card numbers).
Order & Transaction Activity: Items ordered, order history, instructions, loyalty programs, promotions, and referrals.
Geolocation Data: Precise or approximate location (with your consent), used for delivery, order tracking, and service availability.
Device & Technical Information: IP address, device identifiers, OS, app version, network, and browser details.
Information from Third Parties: Linked account information (Google, Apple, Facebook), loyalty programs, referral services.
Sensitive personal information (e.g., payment details, government ID if needed for age-restricted products) is only processed to deliver the Services or comply with laws.
Directly from You: When you create an account, place an order, or contact customer support.
Automatically: Through cookies, GPS, device logs, and in-app analytics.
From Service Providers: Payment processors, hosting, communication vendors, fraud prevention tools.
From Vendors/Delivery Partners: Order fulfillment and delivery coordination.
From Legal or Regulatory Sources: When required by law or valid requests from authorities.
We use your information to:
Provide and customize Services (orders, deliveries, personalization).
Process payments, refunds, promotions, and loyalty programs.
Communicate with you about orders, account activity, or marketing (with opt-out).
Improve and develop new features.
Prevent fraud, ensure security, and enforce compliance.
Meet legal and regulatory obligations.
We may share your information as follows:
Vendors & Delivery Partners: To prepare and deliver orders.
Service Providers: For hosting, analytics, payment processing, communication, and fraud prevention.
Advertising & Marketing Partners: To deliver offers and personalized campaigns (you can opt-out).
Publicly: If you post reviews, ratings, or photos.
Corporate Transactions: In the event of a merger, acquisition, or asset sale.
Legal & Safety Reasons: To comply with legal requirements or protect rights, property, and safety.
With Your Consent: Where you direct us to share.
Depending on your state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have the following rights:
Right to Know: Request details about the personal information we collect, use, and disclose.
Right to Access/Portability: Request a copy of your personal data in portable form.
Right to Delete: Ask us to delete your personal data, subject to legal/business needs.
Right to Correct: Request corrections to inaccurate data.
Right to Opt-Out of Sale or Sharing: Opt out of personal data being used for targeted advertising or sold/shared with third parties.
Right to Non-Discrimination: You will not be discriminated against for exercising your rights.
You can manage preferences in your account or by contacting us at privacy@mongoo.app.
For California residents: Mongoo provides a “Do Not Sell or Share My Personal Information” option as required under the CCPA/CPRA.
We use reasonable technical, administrative, and physical safeguards (e.g., encryption, access controls, monitoring) to protect your data.
We retain information only as long as needed for our Services, legal compliance, and dispute resolution.
If you access Mongoo from outside the United States, note that your information will be processed in the U.S., where privacy laws may differ.
Mongoo is not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have done so, please contact us to request deletion.
Our Services may link to third-party websites or loyalty programs. We are not responsible for their privacy practices.
If you have questions or concerns about this Policy, contact us at:
Mongoo LLC
Email: privacy@mongoo.app
We may update this Policy periodically. If changes are material, we will notify you by app notice, email, or website update.
